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    Hamper & Hamper have a free shipping policy to most areas, in the rare instance the shipping address is in what H&H consider to be a remote area, the buyer will be contacted via email with a request for a small additional shipping fee. Fee is dependent on delivery address area. Buyer will have the option of a full refund if not willing to pay additional fee.

    Hamper & Hamper use reputable third party couriers, including Startrack, Fastway, Australia Post and DHL. Whilst every care is taken to ensure accurate and safe delivery, Hamper & Hamper cannot guarantee that goods will not be damaged as a result of unforeseen circumstances or circumstances which are out of H&H’s control, such as damage sustained during delivery, theft or delay that results in a parcel not arriving at the intended delivery address at the intended time and place. 

    DELIVERY MONDAY – FRIDAY ONLY. We do not deliver on weekends or public holidays. Orders placed on the weekend or public holiday will be dispatched the next business day. 

    Delivery times vary between locations and you should keep the following estimated delivery times in mind when placing your order to avoid disappointment. 

    The following are the delivery times if ordered before 10am AEST. 

    • Sydney Metro: 1-2 business days
    • Regional Major Cities: Canberra, Newcastle, Maitland, Wollongong, Albury, Port Macquarie, Central Coast, Southern Highlands, Blue Mountains, Hunter Valley, Tamworth, Orange, Northern Rivers, Coffs Harbour: 1-2 business days
    • Other Regional Locations: 2-4 business days 
    • Melbourne Metro: 1-2 business days
    • Regional Major Cities: Bendigo, Geelong, Wodonga: 1-2 business days
    • Victoria Regional Locations: 2-9 business days 
    • Brisbane Metro and Gold Coast: 1-2 business days
    • Major Coastal Cities: Mackay, Capricorn Coast, Wide Bay, Sunshine Coast, Toowoomba: 1-2 business days
    • Far North Queensland Coastal: Cairns, Townsville: 3-4 business days
    • Queensland Regional (excluding Outback): 2-9 business days
    • Outback Queensland: 7-12 business days 
    • Adelaide Metro:  2-3 business days
    • South East SA Region: 2-9 business days
    • Other Regional/Outback SA: 4-12 business days 
    • Hobart, Launceston: 3-4 business days
    • Regional Tasmania: 3-9 business days 
    • Perth metro: 5-10 business days
    • Regional & Outback WA & NT: 7-12 business days

    Please contact us with any special delivery, express or overseas shipping requests.

    Wrong address?

    If you supply an incorrect address and we deliver the gift box, then we accept no responsibility for the mistake. If we need to redeliver to another address there will be a new delivery charge and delivery delays.

    Signature on delivery

    To ensure your order reaches the intended recipient, a signature is required upon delivery. It is Hamper and Hamper's strong recommendation that you do not authorise to leave the parcel unattended and if no one is home, a calling card will be left.

    Should you choose to have the parcel left without a signature (e.g. at the front door) you may do so by providing your delivery instructions at checkout. Please keep in mind that no responsibility is taken by Hamper & Hamper should something happen to this parcel.

    If delivery instructions are not provided at checkout and the intended recipient is not present at the time of delivery, a calling card will be left. The recipient (upon receipt of the calling card) is to organise an alternative time to have the parcel redelivered.  Re-delivery fees may apply.

    When the parcel is delivered by either Startrack or Australia Post and no one is home to accept the delivery, a calling card will be left at the address advising that the goods may be picked up from the nearest Post Office. For parcels delivered by Fastway, a calling card will be left at the address advising that the goods may be picked up from your closest Parcel Connect Agent.

    Sending gift boxes to a business address

    Please let us know if we should deliver to Reception or Delivery Dock etc. Please also include floor and department if a large corporation. Also be sure the company will allow personal deliveries to be received.

    Can hampers be delivered on a specific day?

    Orders can be made in advance so that your delivery happens on a specific date. Please add details in 'Comments' at checkout. Every effort will be made to ensure delivery happens on the day you ask for, but understandably, sometimes matters with postal/courier services are out of our control. Unfortunately we do not control the delivery companies and cannot guarantee a delivery date.

    As most of our deliveries are gifts we do not pack any invoice or documentation into our packages. As the sender your invoice is emailed upon checkout.